ITSM & Helpdesk Solutions

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ITMS™ uses flexible configuration to simplify expenses, improve data integrity, and optimize organizational efficiency. ITMS™ drives organizational efficiency with automated order and inventory management, accurate and visible data, and empowering support resources
  • Make service management cross the boundary between IT and business with enterprise service desk capabilities.
  • Establish and manage customer relationships with streamlined service management across the enterprise, and contextual integrations with business apps.
  • Boost employee productivity with a completely customizable self-service portal and a full-fledged service catalog.
  • Get a quick visual summary of all your requests and monitor them in one place with Kanban-based ticket management.
  • Standardize service delivery using visual process workflows and AI-based automations.
  • Get a single source of truth about your organization’s IT infrastructure with IT asset management.
Intuitive User Interface
Much like a well-charted map, a user-friendly interface simplifies navigation through the complexities of your ITSM solution
Comprehensive Issue Resolution
Think of the ticketing system as your crew's logbook, meticulously recording every technical issue and customer request
Asset Management
Just as a captain must maintain a thorough inventory of their ship's cargo, effective asset management is essential for maintaining visibility and control over your IT assets
Knowledge Base
A treasure trove of insights and solutions, a robust knowledge base empowers both IT staff and end-users to resolve issues independently.
Reporting and Analytics
In the vast expanse of IT operations, data is your North Star, guiding strategic decision-making and continuous improvement.
Integration capabilities
Your ITSM solution should act as a central hub, orchestrating various IT processes and tools across your organisation.